Privacy Policy – Eden Prairie Restoration Pros

Privacy Policy For Our Water Restoration Company

Who We Are

Eden Prairie Restoration Pros provides water, fire, mold, and storm damage services for homes and businesses in Eden Prairie, Minnesota. We were founded in 2015 by Levi Lemieux and Alfred Cox. This Privacy Policy explains how information collected through https://edenprairierestorationpros.com/ is used, stored, and protected.

It applies to visitors and customers within Eden Prairie, Minnesota. Our goal is to handle all information in a respectful and responsible way while supporting our work, safety needs, and service quality.

Information We Collect

We collect information that users provide when requesting estimates, contacting us, or scheduling service. This may include names, addresses, and job details. We also collect property information, notes from site visits, photos, moisture readings, and insurance related documents.

Device data and usage details may be collected automatically, along with cookies or similar tools that help the site function. When needed, we may receive information from trusted service partners who assist with assessments or repairs.

How We Use Information

We use the information we collect to deliver services, create estimates, schedule work, and prepare billing or insurance documents. Information helps us plan safety steps, support field teams, and maintain quality control.

We also use data to answer customer questions, improve our website, manage fraud risks, and follow legal or regulatory rules. Each use is tied to our goal of providing safe, efficient, and reliable restoration services while protecting customer interests.

Cookies and Similar Technologies

Cookies and similar tools help our website remember settings, load pages correctly, and understand general site activity. Some cookies are needed for basic functions. Others support performance or simple analytics.

You can limit, block, or delete cookies through your browser settings. If you do, some parts of the site may load slowly or work differently. These tools do not give us control of your device. They only help the site function as intended.

Sharing and Disclosure

We may share limited information with trusted service partners or subcontractors who help complete restoration work. With your permission, we may share documents or photos with insurers. Payment processors receive only the details needed to complete a transaction.

We may disclose information when required by law or to support safety or compliance needs. We do not sell personal information. Any sharing is done only to support our services or meet legal requirements.

Data Retention

We keep records for as long as needed for operations, safety, insurance reviews, tax requirements, and legal obligations. Different types of documents have different retention periods based on state rules and industry practices.

When records are no longer required, we follow reasonable steps to remove or secure them. Our goal is to retain information only for valid business or legal purposes.

Your Choices and Rights

You may request access to your information or ask us to update details if they are incorrect. You may request deletion when allowed by law or limit certain uses that are not required for service or safety.

You can manage cookies through your browser settings. To make a privacy request, you may send a written letter to 6640 Shady Oak Rd Suite 35, Eden Prairie, MN 55344, United States. We will review and respond within a reasonable time.

Security

We use reasonable safeguards to protect information, including controlled access, employee training, and secure technical and physical protections.

While we work to keep information safe, no method of online storage or transfer is completely secure. We encourage users to share only the information needed for service and to contact us if they see anything unusual.

Children’s Privacy

Our services and website are not directed to children under 13. We do not knowingly collect information from children. Accounts and service requests should be made by adults or authorized representatives. If we learn that a child’s information was collected by mistake, we will take steps to remove it.

Data Transfers

Some information may be processed by trusted vendors in other locations. These vendors assist with storage, analytics, or technical support. Eden Prairie Restoration Pros uses reasonable measures to protect information during any such transfers and works only with reputable providers.

Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will appear on this page. By continuing to use https://edenprairierestorationpros.com/ after updates are posted, you accept the revised policy.

Contact Us

For privacy questions or requests, you may write to us at:
6640 Shady Oak Rd Suite 35, Eden Prairie, MN 55344, United States.

Definitions

Personal information means any details that can identify a person, such as a name or address. Processing means collecting, storing, using, or sharing information. Service providers are trusted companies that help us deliver services or support our systems.